with clients should this be required.
A SLA is an agreement or contract between CompuWeb (the service provider) and a
Client which details the obligations and expectations of the relationship. Working with a
service provider has many benefits, but to get the most out of this relationship an SLA
should be put in place. The SLA functions as a blueprint of the service the provider will
provide and the cost of services.
Each SLA are drafted specifically for a client and are not one size fits all. The SLA
would for example stipulate all the services, call outs and on-line support supplied by
CompuWeb monthly at a pre-agreed fee. This helps clients with their budgeting as there
one monthly fee and it also supplies clients with the comfort of knowing they have
dedicated IT support available.
Please contact us and we can look at your needs and requirements.